Return & Refund Policy

Return & Refund Policy

Last Updated: July 2026

At Laiba's Collection, your satisfaction is our top priority. We take great care in ensuring that every order is packed and delivered to the highest standard. However, if something is not right with your order, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is raised within 3 days of receiving your order.
  • The product is unused, unopened, and in its original packaging.
  • The product has not been tampered with or damaged by the customer.
  • Proof of purchase (order confirmation or receipt) is provided.

2. Beauty & Skincare Product Hygiene Rules

Due to the nature of skincare and beauty products, we are unable to accept returns on items that have been opened, used, or partially consumed. This policy is in place to protect the health, safety, and hygiene of all our customers. We kindly ask that you review product details carefully before placing your order.

Please note: Skincare results may vary depending on individual skin type, skin condition, and usage. We do not accept returns based on personal preference or expected results.

3. Damaged Product Cases

If your order arrives damaged or broken, please contact us within 24 hours of delivery. To process your claim, we will require:

  • Clear photos or a short video of the damaged product and packaging.
  • Your order number and contact details.

Once verified, we will arrange a replacement or issue a refund at no additional cost to you.

4. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item received. We will arrange for the correct product to be sent to you or issue a full refund, whichever you prefer.

5. Refund Process

Once your return or claim is approved, refunds will be processed as follows:

  • COD Orders: Refunds will be issued via bank transfer or EasyPaisa/JazzCash within 5 to 7 business days of approval.
  • You will be notified via SMS or email once your refund has been processed.

Please note that original shipping charges are non-refundable unless the return is due to our error.

6. Exchange Conditions

We offer exchanges for products that are:

  • Received in a damaged or defective condition.
  • Incorrectly sent by our team.

Exchanges are subject to product availability. If the requested item is out of stock, a refund will be offered instead. Exchange requests must be raised within 3 days of receiving your order.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used skincare and beauty products.
  • Products purchased during a sale or promotional event (unless damaged or incorrect).
  • Items returned without prior approval from our support team.
  • Products that show signs of misuse or tampering.

8. Customer Responsibility

Customers are responsible for:

  • Inspecting their order upon delivery and reporting any issues promptly.
  • Providing accurate information and supporting evidence when raising a return or refund request.
  • Ensuring that returned items are securely packaged to prevent damage during transit.
  • Performing a patch test before full application of any skincare product, especially for sensitive skin types.

9. How to Contact Us for Returns

To initiate a return, exchange, or refund request, please contact our customer support team through any of the following channels:

  • Email: mr.stevecapt@gmail.com
  • Phone / WhatsApp: 03131501281
  • Website: laibascollection.store

Please include your order number, a description of the issue, and supporting photos when reaching out. Our team will review your request and respond within 1 to 2 business days.